Refund policy

AIRWARD RETURN & REFUND POLICY

 

30-DAY RETURN WINDOW

 

You may request a return within 30 days after your order is delivered.

 

START A RETURN

 

Contact Airward through the email listed on our Contact page or reply to your order confirmation. Include your order number and reason for the request. Do not send an item back without approval. If your return is accepted, we will provide return instructions and the correct return destination.

 

ELIGIBILITY

 

Returned products must be unused, complete, and in their original packaging. Replacement filters, shower cartridges, and cut-to-fit pre-filter sheets must remain sealed and unused unless they arrived damaged or defective. Digital guides and gift cards are not returnable. We may decline items returned without authorization or showing use, installation, damage, or missing parts not caused by Airward or the carrier.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

 

Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, missing, or incorrect, and include clear photos when possible. If the issue is verified, Airward will arrange a replacement or refund at no additional cost.

 

RETURN SHIPPING

 

Airward covers return shipping for verified damaged, defective, incorrect, or supplier-fulfillment errors. For change-of-mind returns, the customer is responsible for return shipping. Original standard shipping is free and has no refundable shipping charge.

 

REFUNDS

 

After the return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional processing time.

 

CANCELLATIONS

 

Request cancellation as soon as possible. Orders can be cancelled before fulfillment begins. After fulfillment or shipment, the regular return process applies.

 

LOST PACKAGES

 

If tracking shows delivered but the package is missing, check the delivery area, household members, and the carrier before contacting us. Report a missing delivered package within 7 days of the delivery scan. If tracking has no movement for 7 calendar days beyond the expected delivery window, contact us so we can open a carrier or supplier investigation. When a shipment is confirmed lost before delivery, Airward will offer a replacement or refund. Orders sent to an incorrect customer-provided address, refused deliveries, and unclaimed packages are not covered as carrier loss.

 

Questions? Contact Airward through the Contact page or reply to your order confirmation.