Shipping policy

AIRWARD SHIPPING POLICY

 

FREE U.S. STANDARD SHIPPING

 

Airward offers free standard shipping to valid addresses in the United States. An optional expedited rate may be available at checkout. We do not currently sell to international markets.

 

PROCESSING TIMES

 

Most orders are prepared for fulfillment within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day. Processing estimates can vary by product, inventory location, and supplier.

 

DELIVERY ESTIMATES

 

U.S.-stocked items typically arrive 3–8 business days after processing. Specialized components or imported monitor inventory may require 8–20 business days. These are good-faith estimates, not guaranteed delivery dates. Severe weather, wildfire disruptions, carrier congestion, address issues, and other events outside our control can cause delays.

 

MULTIPLE PACKAGES

 

Bundles and multi-item orders may ship from more than one location and arrive in separate packages. You will not be charged extra standard shipping for split shipments.

 

TRACKING

 

Tracking is emailed when it becomes available. Some multi-package orders may receive more than one tracking number. Allow up to 48 hours for a carrier scan to update.

 

ADDRESS ACCURACY

 

Review your shipping address before placing an order. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment begins. Customers may be responsible for reshipment costs when an order is returned because of an incorrect customer-provided address, refusal, or failure to claim the package.

 

DELAYED, LOST, OR DAMAGED SHIPMENTS

 

If tracking shows delivered but the package is missing, check the delivery area, household members, and the carrier, then contact us within 7 days of the delivery scan. If tracking has no movement for 7 calendar days beyond the expected delivery window, contact us with your order number. We will investigate with the carrier or supplier. When a shipment is confirmed lost before delivery, Airward will offer a replacement or refund. Report visible shipping damage within 7 days and include photos when possible.

 

QUESTIONS

 

Contact Airward through the Contact page or reply to your order confirmation.